instructor Goals & Evaluations
Every year instructors goals are set based on these 4 performance areas:
Guest Service
Professional Performance
Schedule and Work Commitment
Required Training
Specific seasonal goals and measures will be shared with you. We will provide all instructors with a written Season-End Performance Assessment each season. The annual merit increase, if any, on each instructor’s base wage will be determined by the Overall Rating on the Season-End Performance Assessment. This will be based on yearly performance goals, and will be rated using the Performance Rating Categories listed below.
Performance Rating Categories
Vail Resorts has a description based rating scale versus numbers. This scale will include five levels that clearly define differences in performance. The ratings are meant to acknowledge the goal performance and competency demonstration that has been achieved over the performance season. The performance ratings and corresponding definitions are:
Greatly Exceeds Expectations – Employee demonstrates exceptional performance in this goal/competency. For overall performance, the employee demonstrates exceptional performance in most or all areas of responsibility. Employee consistently achieves goals beyond expectations. Accomplishments were made in unexpected areas.
Exceeds Expectations – Employee often exceeds performance expectations in this goal/competency. For overall performance, the employee often exceeds performance expectations in multiple areas of responsibility. Employee frequently accomplishes goals above expectations.
Achieves Expectations – Employee meets performance expectations for this goal/competency. For overall performance, the employee meets performance expectations and fulfills all position responsibilities. Employee is fully competent within the position and may on occasion generate results above expectations.
Meets Most Expectations – Employee meets the majority of but not all performance expectations for this goal/competency. For overall performance, the employee meets the majority of performance expectations but falls short of fulfilling all position responsibilities.
Meets Some Expectations – Employee does not adequately meet performance expectations and performance is below that expected in this goal/competency. For overall performance, the employee does not adequately meet performance expectations and results are below that expected. Employee does not fulfill position responsibilities.